FAQs

1. CAN I RECEIVE ORDER CONFIRMATION?

Yes! Once your purchase is completed, we’ll send you a confirmation email with all your order details.

2. HOW CAN I TRACK MY ORDER?

As soon as we finish packing and processing your order, you’ll get an email with your order number, shipping details, and a tracking link.
All inquiries regarding your order will be handled by our Customer Support Team via support@sirencharm.art.
Please allow up to 2 business days for your tracking number to become active.

3. HOW LONG DOES SHIPPING TAKE?

Processing time:
All items usually take 2–3 business days to prepare before shipping. Please add this time to the estimates below.

Estimated delivery times:

Region Typical delivery times
United States 5–8 business days
United Kingdom 3–6 business days
Rest of World 7–15 business days

Please note: Delivery might be delayed by holidays, customs clearance, weather, high demand seasons, or unexpected events like pandemics.

We are not responsible for undeliverable packages due to incorrect or incomplete shipping addresses.
Once your order has reached an advanced processing stage, it cannot be modified or canceled.

4. CAN I REFUSE THE ITEM ON DELIVERY?

If your order arrives in your country and:

  • You refuse to accept the package, or

  • The delivery service makes multiple unsuccessful attempts,

Sirencharm reserves the right to abandon the package, and no refund will be issued.

5. WILL I BE CHARGED EXTRA TAXES OR DUTIES?

Depending on your country’s customs regulations, additional taxes or duties may apply.
Buyers are responsible for any customs fees, taxes, or duties charged by their government.
We recommend checking with your local customs office for specific rates and rules.

6. CAN I GET A REFUND IF MY ORDER DOESN’T ARRIVE?

Yes! If your order doesn’t arrive within 60 days, we’ll issue a full refund for that item.

7. HOW CAN I CANCEL MY ORDER?

You can request to cancel your order within 48 hours of placing it.

8. CAN I CHANGE MY ORDER INFORMATION?

If you spot an error in your shipping details, please email us at support@sirencharm.art within 48 hours of purchase.

If your order has already shipped, and the address is incorrect:

  • Track your package using the tracking link.

  • Once it reaches your local post office, contact them directly with your tracking number to request an address update.

Unfortunately, we can’t change the address once the order is in transit.

For any other questions, feel free to contact us anytime at support@sirencharm.art.